Protecting your data

User privacy is important to us. Therefore, the user of the airportshuttle.pt website, when accessing areas that require personal data, designated by "Personal Data", should be aware of this Personal Data Privacy Policy and the Coimbra Airport Shuttle services Terms and Conditions.

The data processing carried out by Coimbra Airport Shuttle comply with the fundamental principles of data protection and privacy, which guarantee the proper processes, the customers and partners trust, as well as the public image: lawfulness, impartiality and transparency, outlining purposes, data minimization, accuracy, preservation limitation, integrity and confidentiality.

Objective

“Coimbra Airport Shuttle” is a registered trademark owned by Traveltix, Lda., a private law company organized under the laws of Portugal, VAT No. PT 514517514, with legal headquarters address in Parque Industrial de Taveiro, Lote 8, 3045-508 Coimbra – Portugal.

All the following references to “Coimbra Airport Shuttle” shall be deemed as expressions of the commercial activity of Traveltix, Lda.

Coimbra Airport Shuttle, as responsible entity for the personal data processing, according to the Regulation (EU) 2016/679 of the European Parliament and Council, of 27thApril 2016, commonly referred to as the General Data Protection Regulation (GDPR) and other applicable national and Community legislation, adopted the Personal Data Privacy Policy, disclosed herein, which states how it collects, stores and processes Personal Data, ensuring its confidentiality and security.

This Personal Data Privacy Policy applies to all personal information collected, processed and stored by Coimbra Airport Shuttle through various forms and available channels.

Data subject to processing

Data provided by the Customer (data holder) are subject to processing through:

- Website customer registration on the website airportshuttle.pt: Registration and treatment of the following personal data: e-mail, telephone number, name, surname, date of birth, pick up and drop off address, tax number, postal address for billing purposes, ID number or residence card and nationality.

- Booking services on the website airportshuttle.pt: Registration and treatment of the following personal data: e-mail, telephone number, name, surname, date of birth, pick up and drop off address, tax number, postal address for billing purposes, ID number or residence card and nationality.

Purpose of data processing

We process customers’ data for the purposes described below, with the indicated storage periods and limitations:

- Provision of services or products ordered online: The data will be stored at the time of registration on the websiteairportshuttle.pt through customer account creation or services booking. This data will be kept in the customer personal area until the data holder decides to exercise their rights to change or to delete it. The respect for the lawfulness principles is safeguarded.

 The non-acceptance of the above mentioned implies that the Customer cannot use the services of Coimbra Airport Shuttle.

- Fulfilment of accounting or tax obligations(invoices-receipt issuance) required to provide the servicefrom Coimbra Airport Shuttle. The data will be kept for the minimum mandatory legal period stated by the applicable rules on legality.  

The non-acceptance of the above mentioned implies that the Customer cannot use the services of Coimbra Airport Shuttle.

- Information about products and services from Coimbra Airport Shuttle, namely informative and commercial messages. This information will always be sent through generic Coimbra Airport Shuttle’s email accounts.The option of opting-out is always, and at any time, available to customers, so they can request the suspension of any new messages addressed to them by Coimbra Airport Shuttle.

The non-acceptance of the above mentioned implies that the Customer cannot be informed of new campaigns or services related to Coimbra Airport Shuttle.

- Surveys to assess the customer’s interest in Coimbra Airport Shuttle’s services and their satisfaction with Coimbra Airport Shuttle. These surveys will always be sent through generic Coimbra Airport Shuttle’s email accounts.The option of opting-out is always, and at any time, available to customers, so they can request the suspension of any new surveys addressed to them by Coimbra Airport Shuttle.

The non-acceptance of the above mentioned implies that Coimbra Airport Shuttle cannot receive qualitative data related to Coimbra Airport Shuttle services.

Consent

The use of personal data transmitted by the Client (the data holder), may require their explicit consent, according to the purpose it is intended. In these cases, the consent is given in a free, specific, informed and explicit way by its holder, regardless the form of interaction with Coimbra Airport Shuttle.

The data holder can, at any time, require the withdrawal of any consent for the data processing. The withdrawal can be done through the website in the customer's personal area or through the available Coimbra Airport Shuttle contacts. The consent withdrawal, in respect to a specific data processing, does not compromise the lawfulness of the treatment already conducted on the basis of such consent.

Holders rights

The data protection legislation provides to the data holder the right to be informed about the purposes which their data will be used for, as well as to access, rectify, delete, limit the processing, as well as the portability of their data and to oppose to automated individual decisions.

The customer can exercise their rights at all time accessing theircustomer areaon the website  airportshuttle.pt, or via postal mail addressed to Traveltix, Lda., Parque Industrial de Taveiro, Lote 8, 3045-508 Coimbra – Portugal, or by telephone on (+351) 304 505 304 or by email to dpo@traveltix.pt.

The data holder can alsosubmit a complaint to the competent national supervisory authority.

Period for personal data preservation

If there is no applicable legal requirement, personal data will be saved for a strictly necessary period of time to fulfil the purpose for which they are intended. The period of time above mentioned depends on the purpose the data is processed.  The data holder can, at any time, exercise their rights to change or delete their data, safeguarding the respect for the lawfulness principles.

Lawfulness principles

Coimbra Airport Shuttle ensures that all personal data is treated in a lawful manner and in strict respect of the lawfulness principles ruled by the GDPR. There is a ground for the above mentioned lawfulness when at least one of the following situations occurs: the data holder has given their consent to one or more of the purposes that require it; whether it is the execution of a contract in which the data holder is a party, or for pre-contractual arrangements at the request of the data holder; for compliance with a legal obligation to which the controller is subject; to protect the vital interests of the data holder; for the duties of public authority; for the legitimate interests of the controller.

Protection and security

Coimbra Airport Shuttle commits itself to adopt any necessary administrative, technical, physical and organizational measures to ensure security, integrity and privacy of the personal data holders in accordance to the risk of each treatment and consistent to the established practices in the European Union. These measures will be addressed to the protection of personal data against disclosure, misuse, unauthorized access or loss, alteration or destruction, as well as any other form of illicit processing.

Partners and subcontractors with access to personal dataare required to adopt the organizational and technical security measures and protocols necessary to protect these data. 

Data used to make payments, particularly those relating to credit/debit cards, are provided directly on the platforms of their service providers. Coimbra Airport Shuttle does not have access to that data.

The data holder guarantees that the personal data provided is true and accurate and undertakes to notify any changes thereto. Any damage caused to Coimbra Airport Shuttle or to any third party, through the provision of erroneous, inaccurate or incomplete information on the registration forms, shall be the sole responsibility of the person who introduced or provided it.

The data holder undertakes not to disclose their username and password. If they choose to share them with others, they are fully responsible for all activities carried out through their personal credentials at airportshuttle.pt.

Transfer to third parties

The provision of services by Coimbra Airport Shuttle may eventually imply access to personal data by partners or contractors. This access, however, will not serve any advertising or marketing purpose. Coimbra Airport Shuttle ensures that will be involved with entities which have sufficient guarantees to carry out appropriate technical and organizational measures guaranteeing total conformity to the data protection law. 

Data provided may also be transferred to official bodies in compliance with legal obligations.

The transfer of personal data to entities located in a country outside the EU by Coimbra Airport Shuttle will only be carried when the full compliance with legal obligations or if compliance with national and Community legal rules are guaranteed.

Coimbra Airport Shuttle does not transfer or in any way commercialize personal data for other purposes than those indicated above.

Hyperlinks

Coimbra Airport Shuttle website may include links to other Internet websites or to resources managed by third parties, namely its partners. 

Coimbra Airport Shuttle does not assume liability for the content, veracity, availability and privacy practices of these external websites or external resources. It does not accept, neither takes responsibility, directly or indirectly, for damages, losses or infractions caused, or presumably provoked, or related to the use of these websites or external resources.

Contacts

The data holder may contact us for questions regarding the application of the Coimbra Airport Shuttle’s General Data Protection Regulation through the email address dpo@traveltix.pt. or by postal mail to the address:

Traveltix, Lda
Parque Industrial de Taveiro, Lote 8
3045-508 Coimbra
Portugal

Cookies policy

In order to provide a more personalized service, the airportshuttle.pt website uses different types of cookies, with different purposes, as detailed below.

Type of cookies used:

- Essential cookies: Some cookies are essentialto access specific areas of a website. They allow navigation on the website and the use of its applications, such as the access to websites private client area. Without these cookies, some services cannot be provided.

- Analytics cookies: These cookiesgather information related to the use of the website. For example, which pages are accessed most frequently. This data can be used to help optimize our web pages and make browsing easier. These cookies do notgather information able to identify the user. All information gathered by these cookies is anonymous

- Functionality cookies: These cookies allow pages on the website to remember the choices made by the user during browsing, that is, they save the user preferences regarding the use of the website, so that the user does not need to reconfigure the website on each visit.

- Advertising cookies: These cookies help measure the effectiveness of advertising, but do not collect information that identifies the user. All information collected by these cookies is anonymous.

In most cases, cookies are deleted when the user closes the browser (session cookies). Some more persistent cookies remain in the browser until the user deletes them or they expire.

The user can modify browser settings to block or delete cookies, or to send a notification whenever a new cookie is stored on the user’s computer, so he can decide whether to accept or refuse it. If the user chooses to block or delete our cookies, he may not be able to access all of our services and may have an effect on the performance of our website on the user’s system.

Information on configuring each type of browser (e.g. Firefox, Chrome, Explorer, Opera) can be found on their official websites.

Changes to the privacy policy

In order to ensure the suitability of the document, Coimbra Airport Shuttle may at any time change this Privacy Policy, without prior notice and with immediate effect. These changes will be duly published on the website and if necessary, requested renewal of acknowledgement and consent.

This Privacy Policy was updated on 20thMay 2018.